The Business School’s website accessibility statement is part of a formal policy that addresses disability in the broadest sense. We are committed to a policy of equal opportunities for all.

Accessibility statement for the University of Edinburgh Business School website (

This website is run by the University of Edinburgh Business School. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels, and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

AbilityNet—My Computer My Way

Customising our site

You can customise the appearance of our website to make it easier to read and navigate.

Display settings

In order to make our website easier to read and navigate, you can change display settings, such as:

  • Text size
  • Colour and contrast
  • Screen magnification
  • Style sheets

Guidance on how to improve accessibility and customise your settings for internet browsers

Our site functions best in modern browsers such as Microsoft Edge (Chromium version), Google Chrome, Safari, or Firefox. Edge tends to be the most compatible with assistive software and does not require any plugins. For information on customising your settings, please see the following guidance.

We would not recommend browsing our site using Internet Explorer as Microsoft only supports IE11, which is not capable of loading many of our site features, including our dropdown menus.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Not all media will have a transcript or be subtitled

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting our accessibility requirements, please let us know.

Report an Accessibility Problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Equality Advisory and Support Service (EASS)

Contacting us by phone using British Sign Language

British Sign Language service

British Sign Language Scotland runs a service for British Sign Language users and all of Scotland's public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8am to 12 midnight, 7 days a week.

British Sign Language Scotland Service

To contact us by other means, please see our contact page to find the appropriate contact number, email, or address:

Contact Us

Technical information about this website's accessibility

The University of Edinburgh Business School is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1.2.2 Captions (Prerecorded)

  • Not all our PDFs and Word documents meet accessibility standards
  • Not all video will have subtitles or subtitles that identify all speakers as well as noting other significant sounds, e.g. laughter

1.3.1 Info and Relationships

  • Our maps and some video content uses HTML to format content. Some are embedded in iframes that specify height, width, or other presentational attributes, contrary to WCAG 1.3.1.

2.4.4 Link Purpose (In Context)

  • On PhD, Alumni, and MBA student listing pages, all buttons say 'View Profile' but link to different destinations. However, these are defined within the context of the container for each individual student.

We aim to have a complete solution to these issues, or a significant improvement, in place by September 2020.

We are also aware with an issue with checkboxes on our 'Register Your Interest' and 'Register for a Personal Consultation' forms which means the boxes can only be ticked after pressing tab a second time. We aim to resolve this in the week commencing 2 March 2020.

Disproportionate burden

It is not possible in this version of our Content Management System to resolve the following issues. After we have updated our CMS to the next version (early 2021) we will be reassessing these issues. However, if we receive any requests for alternative formats or information about accessibility problems, we will consider these on a case-by-case basis.

2.4.4 Link Purpose (In Context)

  • On some pages, the dropdown label destination for the menu conflicts with the breadcrumb or sidebar menu label.

1.3.1 Info and Relationships

  • The ID used for the Search button, the Submit Form buttons, and the Apply Filter buttons are the same.
  • Some of our forms contain hidden fields that provide instructions to our Customer Relationship Management software and as such have no description or input.

3.3.2 Labels or Instructions

  • Some of our forms contain hidden fields that provide instructions to our Customer Relationship Management software and as such have no labels or input.

4.1.1 Parsing

  • The ID used for the Search button, the Submit Form buttons, and the Apply Filter buttons are the same.

4.1.2 Name, Role, Value

  • Some of our forms contain hidden fields that provide instructions to our Customer Relationship Management software and as such have no description or input.

We've assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations, as the issue is either hidden for the end user or conflicts with the navigation menu's expected behaviour. We will make another assessment of these once our website is updated in early 2021.

Chatbot Pilot

The Business School is piloting a chatbot on pages relating to the MSc in Business Analytics programme. For more information about the chatbot pilot visit the chatbot pilot webpages. After beta testing we believe the chatbot is fully keyboard accessible and fully compatible with screenreaders but are unable to confirm this fully until the chatbot is live on our website. When the chatbot is live we will retest this and confirm this to be the case or if not look to rectifying this as soon as possible. At this time, we will also update this accessibility statement. The system was tested by manual testing including testing with assistive software JAWS, Read and Write Gold and Zoomtext. The recommended browser for individuals accessing the chatbot through assistive software is the Chromium version of Microsoft Edge.

We are currently aware of one area that does not meet accessibility guidelines and are looking to resolve this by the end of 2020.

Non-accessible Content


Some of our older microsites do not yet meet WCAG 2.1 AA. We are in the process of migrating all sites to a new accessible template. Sites not yet transferred to this template are:

We hope to have all sites migrated to accessible templates by November 2020.

4.1.3 Status Messages

  • When using JAWS, when new content is loaded the refocus does not automatically refocus. The user instead needs to press the down arrow for JAWS to read the new content.

Reporting Issues and Alternative Methods of Contacting Us

To report an issue with the chatbot, please contact the Web Team:

All information contained within the chatbot is available in an accessible format on the Business School website. You can also find an appropriate contact for your query on our contact page.

Content that's not within the scope of the accessibility regulations


It is unlikely that the maps displayed on this website are fully accessible with all assistive technologies. Maps are currently not within the scope of the regulations, however all our maps do feature on pages alongside a text-based version of the address.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

While the majority of our PDFs and Word documents contain information available elsewhere on the website (e.g. Programme Brochures), we do have some material in PDF/Word document format that are used for informational, archival, and/or submission purposes.

We are in discussions with teams regarding the viability of PDFs and Word documents as featured on our website, and are working to minimise the number of these on our website and/or make them available in another accessible format.

However, the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Going forward, we will try to ensure any new PDFs or Word documents we publish will meet accessibility standards and where we find any that are not accessible we will try to rectify this as soon as possible.

How we tested this website

This website was last tested on 1 October 2019. The test was carried out by the Business School Web Team using a combination of automated tools: Siteimprove and WAVE, the Web Accessibility Evaluation Tool.

This is part of a monthly auditing process. The testing is followed by a manual prioritisation of issues taking into account the scope of the issue and its relative time to resolve.

What we're doing to improve accessibility

  • Accessibility scans run automatically every 5 days on Siteimprove, meaning we have up-to-date information on any new accessibility issues that may arise from week to week
  • We are working on accessibility policies to be added to our existing web strategy and policy documents and which will be shared with staff requesting changes
  • A limited number of users have access to edit our site. Therefore, we have minimised the opportunity for non-accessible content to be uploaded going forward
  • We are participating in initiatives led by the University of Edinburgh to promote awareness of and compliance with accessibility legislation in order to benefit the users of our websites

This statement was prepared on 4 October 2019. It was last updated on 12 November 2019.