Pablo Escarate Headshot

Research Topic

Exploring value creation processes in publicly funded services: Insights from inclusive arts programmes in Scotland

Research Summary

Pablo's doctoral project explores the processes underpinning the creation of value in public services adopting a user-centred perspective. It does so by integrating the principles of the Public Service Logic (Osborne 2017) with frameworks developed within the Service Logic and Service-Dominant Logic for Marketing. His research focuses at the organisational and service encounter levels, providing an analysis of the actors, activities and resources involved in the facilitation and creation of value during the planning, design and delivery of art workshops aimed at people with additional support needs.

Research Area

Research Taxonomy


Pablo's doctoral thesis explores the processes underpinning the design and delivery of inclusive arts programmes in four publicly funded Scottish organisations.

Pablo has been awarded a CONICYT (Becas Chile) scholarship to undertake his doctoral studies. He holds an MSc in Marketing from The University of Manchester and a BSc in Business Administration from Pontificia Universidad Católica de Valparaiso (Chile).

Conference presentations

Escarate P. and Osborne S. (2018). Enabling transformative service encounters: Insights from inclusive arts workshops for people living with dementia. 10th SERVSIG Conference, IESEG School of Management, Paris, France. 14-16 June 2018

Escarate P. (2018) Value for whom? Exploring value co-creation processes in publicly funded inclusive arts programmes. XXII IRSPM Annual Conference, International Research Society for Public Management, The University of Edinburgh, Edinburgh, Scotland. 11-13 April 2018

Escarate, P. (2017) Transformative value co-creation in the Cultural and Creative Industries: Insights from Inclusive Arts Programmes. 2017 Scottish Graduate School for Social Sciences Doctoral Colloquium, University of St. Andrews, St Andrews, Scotland. 23 March 2017.

Escarate, P. and Osborne, S. (2016) Conceptualizing Value in Public Services Delivery: The Role of the Service Experience. 2016 Public Management Research Conference, Public Management Research Association, Aarhus University, Aarhus, Denmark. 23-24 June 2016.

Escarate, P. and Gruber, T. (2013) Revealing the desired qualities and behaviours of students during classroom service encounters: A Chilean perspective. 2013 Frontiers in Service Conference, National Taiwan University, Taipei, Taiwan. 4-7 July 2013.