Teaching Fellow in Service Management
Kirsty Strokosch completed her Doctoral studies at the University of Edinburgh in 2013. She joined the Business School in January 2018 as a Research Fellow on the Horizon 2020 project 'CoVAL'. Since January 2020, Kirsty has also been working as a Teaching Fellow and has been tasked with designing and delivering an online post-graduate course on 'Service Excellence' for Schools across the University.
- Co-production & co-creation
- Public management
- Public services reform
- Services management
- The third sector
Kirsty's research interests centre on service management, with a particular focus on public services. Her research takes a multidisciplinary approach, combining the service management and public management theory to explore public service production and value creation. Based on this multidisciplinary approach, a core contribution of Kirsty's Doctoral research was the development of a new conceptual framework to understand the central role of service users during service delivery. More recently, she has been broadened her research focus to explore value creation within complex public service systems.
Kirsty has published extensively on co-production from her Doctoral studies in books and journals including Journal of Social Policy, British Journal of Management and Public Management Review. She is also the sole author of a book titled ‘Public Service Management and Asylum: Co-production, Inclusion and Citizenship’ which was published in 2019 in the ‘Public and Non-Profit Management’ series issued by Routledge.