Maria Cucciniello Headshot

Senior Lecturer in Service Management


Maria earned her PhD from the University of Edinburgh Business School. Before joining the University of Edinburgh, she was in the department of Social and Political Sciences at Bocconi University in Milan. 

Research Taxonomy

Research Interests

Maria's primary areas of specialization within service management relate to computer-mediated transparency, innovation, e-government, and e-health. Much of her work is interdisciplinary and draws upon different streams of literature pertaining to fields of public service logic, strategy, public administration, political science, economics, and psychology in order to shed light on how innovation delivers and how various applications of ICT, and the different methods employed for presenting information, may influence the public’s perception of the public sector’s performance, its understanding of public policies, and levels of voluntary policy compliance. Most of Maria's research makes use of mixed methods and experimental methods.

Her works regarding transparency in government processes, e-government and innovation in the public and healthcare sector have appeared in journals such as Public Administration Review, Public Administration, BMJ Open, Public Management Review, Government Information Quarterly, International Journal of Public Administration and Journal of Medical Internet Research.

Over the last few years she has been visiting scholars at some of most reputable universities such us City University in Hong Kong and  New York University in US

Maria is Field Editor for "Governance and Experimental Methods" for the Journal of Public Policy 

Research Area