Tie Cui Headshot

Lecturer in Service Management


I joined the University of Edinburgh Business School in April 2023 after working at the University of Greenwich (2021-2022) and Edinburgh Napier University (2022-2023) as a lecturer. I received my PhD from the University of Edinburgh in 2021, which was fully funded by the Centre for Service Excellence (CenSE).

I obtained my BSc in Public Administration from Shandong University and MSc in Public Administration from Lanzhou University. 

Research Interests

My research focuses on the design, delivery, management, and transformation of public services. Currently, I am studying the concepts of value co-creation, value destruction and service ecosystems in addressing grand challenges such as climate change and global pandemics. Additionally, I have a broader interest in the field of public administration, encompassing topics like policymaking, collaborative governance, and social innovation.

I specialise in utilising qualitative methods and actively collaborate with scholars globally. My research output has been published in renowned academic journals such as Public Administration Review, Public Administration and Public Management Review.

I frequently participate in leading international conferences such as IRSPM, PMRC, and PUBSIC, chairing panels, presenting my work, and enjoying the opportunity to network with scholars and practitioners alike.

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Research Area