Will Chicken Headshot

Director of Professional Services

+44 (0)131 651 5008

Roles and Responsibilities

Will sits on the School Executive and is responsible for the organisation, strategy and management of the School’s non-academic resources. He is accountable for the overall leadership and management of the School’s Professional Services function.

This includes oversight of the following areas: student experience; research support; finance; human resources; facilities; digital services; marketing/recruitment/admissions; business engagement; executive development; PR & comms; events; quality and accreditation.

In conjunction with the School Executive and others, Will is responsible for the financial planning and governance of the School and supporting the Dean to develop and implement the School’s long term strategy.


Will joined the University of Edinburgh Business School in May 2016, initially as Head of Operations before moving into the role of Director of Professional Services.

Prior to joining the School, Will worked as Head of Operations for Sky where he gained significant experience in leading large scale customer operations. Before moving into operations, Will worked in a number of different HR roles both at Sky and previously EDF Energy where he completed a graduate training scheme.

Will has a degree in Psychology and specialised in HR Management for his postgraduate studies.

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