Yumeng Yue Headshot

Lecturer in Human Resource Management

+44 (0)131 650 3809
2.12

Background

  • PhD (Organization Behavior, UNSW Australia)
  • MSc (Human Resource Management, Renmin University, China)
  • BSc (Human Resource Management, Nankai University, China)

Research Interests

My research mainly focuses on the thinking, feeling, and behaviours of frontline service employees, and how these impact their well-being, service quality, and potentially other stakeholders such as customers and co-workers. More specicially, I investigate how FLEs' interactions with customers create momentary fluctuations in their emotional states, cognitive loading as well as resource level. In addition, I am also interested in job design practices for frontline service employees, focusing on enhancing sense of autonomy and meaningfulness for frontline service jobs. 

Research Area

Publication Type Actions