Yumeng Yue Headshot

Senior Lecturer in Human Resource Management and Programme Director for MSc International Human Resource Management

+44 (0)131 650 3809
2.08

Background

  • PhD (Organization Behavior, UNSW Australia)
  • MSc (Human Resource Management, Renmin University, China)
  • BSc (Human Resource Management, Nankai University, China)

Research Interests

My research mainly focuses on the thinking, feeling, and behaviours of frontline service employees, and how these impact their well-being, service quality, and potentially other stakeholders such as customers and co-workers. More specifically, I investigate how FLEs' interactions with customers create momentary fluctuations in their emotional states, cognitive loading as well as resource level. In addition, I am also interested in job design practices for frontline service employees, focusing on enhancing sense of autonomy and meaningfulness for frontline service jobs. 

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Works Within

Research Area