Career Summary

I bring more than six years of experience in global retail operations across North America and EMEA. I have led cross-functional initiatives focused on operational consistency, performance management, and process improvement, supporting teams to enhance efficiency and scale across diverse markets. My background includes product and service operations, vendor management, and sales-based training delivery in large-scale retail environments.


Key Skills

My strengths lie in operational strategy, stakeholder leadership and people-centred programme enrolment. I have successfully bridged the gap between executive strategy and frontline execution, pitching ideas to senior leaders and implementing them with retail leaders and Gen-Z teams, including the launch of a rapid-turn initiative that generated $4.2m in incremental revenue within 12 months.


Future Objectives

I am pursuing the Edinburgh MBA with Hong Kong exchange to broaden my strategic leadership capabilities and deepen my global business acumen. I aim to progress into senior people leadership roles within multi-national companies and am happy to base myself in Canada, Australia, Asia, or the UK. I lead through personal connection and would thrive in roles within the retail or consumer goods industries with a focus in operations, brand development and marketing, or customer relations.

Role Organisation Years
Product Operations Consultant
lululemon EMEA
2024 – 2025
Retail Operations Lead
lululemon North America
2024 – 2024
Retail Product Service Operations Specialist
lululemon North America
2023 – 2024

BSc Health Information Technology (with Internship)

The University of Victoria, Canada