Grace Pham

Career Summary

Successful Executive leader with over 20 years of experience in financial services, wealth management, pension and banking industries. Proven track record of pioneering new business lines, turn around under performing teams, and delivering scalable solutions through periods of intense strategic change. Expertise spans retirement solutions, financial advice, operations and business transformation. Leadership brand combines visionary strategy, disciplined execution, and authentic stakeholder engagement. Delivered measurable outcomes in highly regulated environments, including large scale pension funds managing over $250 billion in assets, and technology organisation with work forces exceeding 5,500 globally. Have held senior leadership and executive advisory roles, supporting leadership teams through complex change. Recognised for solving complex business challenges in the “too-hard” basket, driving product innovation, and fostering high-performing teams to deliver lasting impact.

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Key Skills

As a Strategic Leader, Certified ScrumMaster and Board Director I excel in environments that require agility, high performing and cross-functional influence. I bring thought leadership with a strong focus on proven strategy development, programs execution and operating model design. I leverage data and insights to enable meaningful change, while building and developing the best place to work. Experience in retirement and financial advice solutions development, digital and business transformation, customer experience and service design. I am also an active champion of innovation, change, and agile ways of working, with a strong understanding of governance, risk, and regulatory environments.

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Future Objectives

Interested in pursuing senior leadership roles within financial services in the UK and Australia, focusing on superannuation, pension, wealth management and life insurance sectors. Medium-term aspiration is to contribute at executive and board level. Motivated to leverage success in business operations, digital transformation, customer engagement and financial advice to build sustainable business growth. My passion lies in helping people have better relationships with money while reshaping the future of wealth and superannuation industries by embedding purpose led transformation and innovation at the core of customer experience.