Yumeng Yue Headshot

Lecturer in Human Resource Management

+44 (0)131 650 3809
2.12

Background

  • PhD (Organization Behavior, UNSW Australia)
  • MSc (Human Resource Management, Renmin University, China)
  • BSc (Human Resource Management, Nankai University, China)

Research Taxonomy

Research Interests

My research mainly focuses on the thinking, feeling, and behaviours of frontline service employees, and how these impact their well-being, service quality, and potentially other stakeholders such as customers and co-workers. More specicially, I investigate how FLEs' interactions with customers create momentary fluctuations in their emotional states, cognitive loading as well as resource level. In addition, I am also interested in job design practices for frontline service employees, focusing on enhancing sense of autonomy and meaningfulness for frontline service jobs. 

Research Area

Publication Type Actions