Lecturer in Service Management
Roles and Responsibilities
Katharine is a Lecturer in Service Management and Programme Co-Director of the Service Management and Design MSc at the Edinburgh Futures Institute (EFI).
Undergraduate teaching at the Business School:
- Understanding and Delivering Public Services
Postgraduate teaching for the MSc in Service Management and Design at Edinburgh Futures Institute:
- Introduction to Service Management
- Designing and Delivering Public Services
Within the Business School Katharine is a member of the Strategy Group and the Centre for Service Excellence.
Background
Katharine is interested in the design, delivery and management of public services. In 2017 Katharine was awarded a PhD in Management from the University of Edinburgh. Her Doctoral Research explored the processes that underpin the co-production of public services in the context of community health and social care services for older people in Scotland. Katharine also has a Postgraduate Certificate in Academic Practice (2023) from the University of Edinburgh and is a Fellow of the Higher Education Academy.
Before moving to Higher Education, Katharine worked in the NHS and social care services in a range of strategic, commissioning and operational management roles. Katharine has also been a Non-Executive Board member in the social housing sector. Earlier in her career Katharine gained an Executive MBA (2001) from Imperial College, London.
Based upon student feedback Katharine has won the following teaching awards:
2025 Business School Excellence in Teaching Award, ‘Created an engaging and encouraging learning environment’ category for undergraduate course Understanding and Delivering Public Services
2024 Business School Excellence in Teaching Award, ‘Overall Course Quality’ category for undergraduate course Understanding and Delivering Public Services
2023 Business School Excellence in Teaching Award, ‘Improving Student Confidence’ category for undergraduate course Understanding and Delivering Public Services
2023 Edinburgh University Students Association ‘Outstanding Innovation in Digital Teaching’ for postgraduate EFI course Strategic Leadership and Operational Management
Research Interests
- Public Service Delivery
- Public Service Management
- Service Management and Service Design
- Co-production
- Co-design
- Value creation and co-creation