Learn to Listen

Since completing her studies at the University of Edinburgh, Gillian has shaped her career in the USA with companies such as YSL, Condé Nast, and most recently, Revlon.

How does it feel to be selected for the Alumni 100 list?

"Humbling. It's an extraordinary honour and a privilege to be included."

What made you choose to study at the University of Edinburgh Business School?

"I wanted to study somewhere that ticked all of the boxes in terms of academic reputation and challenge in a city that ticked all of the boxes in terms of culture and student life. The decision was not hard!"

What are your memories of studying at the Business School?

"I have so many wonderful memories: the academic highs and lows (not everything came easily, often it was a bit of a struggle!); the exposure to new subjects and thinking; Edinburgh as an extraordinary city; and a whole new world of friends. Friends that are still my nearest and dearest today."

What key thing that you learnt at the Business School do you still rely on today?

"Collaboration. We created a study group that allowed us to benefit from each other's strengths while supporting the areas in which we were less strong. The balance of different personalities, view points, and strengths is critical for any team in any business."

Proudest work-related achievement to date?

"Rather than a specific event my proudest 'achievement' has been my ability to be adaptable: between roles, companies, industries, continents, cultures, teams, and in all different types of business situation. Being adaptable and open-minded has allowed me to both grasp amazing opportunities as well as bounce back from the inevitable odd disappointment."

What's the one thing you think current students need to develop or learn before entering the modern workplace?

"Learn to listen; really listen. There's a difference between paying good attention and grasping what's going on (which we expect of you) and really listening and interpreting. If you listen well you will ask better questions. If you ask better questions, you will get better, more detailed answers. You can guess the rest. It's a skill that's critical in every part of life, and should not be underestimated in business. I believe that it can make the difference between a good career and a great one."